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Leadership Excellence

Professional Management and Leadership Skill

Effective Leadership                

Effective leaders are not always born that way. Included in this workshop are the following:

  • Types of leadership

  • Good leadership traits

  • Protecting the system to maintain or regain authority

  • Leaders as risk-takers

  • The importance of integrity

  • Leaders as effective coaches

                   

Managing During Change

Organizations thrive on change. This is a fact in the business world. In fact, those that become stagnant, and fail to change, find it difficult to remain competitive. Market flux, changing product demands, and new business directions are all common occurrences in the modern work environment. Often, these changes require administrators to make tough decisions regarding personnel.

Areas covered in this training include:

  • Identification of Emotional Concerns

  • Fear of Failure

  • Lack of Control

  • Fear of the Unknown

  • Information Dissemination

  • Reducing Stress and Increasing Productivity

  • Logistics

Basic Crisis Intervention               

Recognizing changes in behavior that could signal problems of suicidal ideation. This workshop includes:

  • How to detect the depressed individual

  • Methods of intervention with a depressed individual

  • Defusing anger and frustration

  • Redirecting negative emotions

  • Signs and symptoms of suicidal individuals

  • When to obtain professional assistance

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Ethics                        

This course includes:

  • Motives for ethical conduct

  • Defining the characteristics of ethical behavior

  • Characteristics associated with ethical managers

  • Ethics effect on productivity

  • Identifying unethical behavior

  • The cost of unethical conduct

Managing Stress                             

Topics included are:

  • Causes of organizational stress

  • Problems resulting from stress

  • Physical and psychological symptoms of stress

  • Recognizing the stages of stress

  • Stress prevention/reduction

  • Identifying burnout potential

                      

Problems of Subordinates that affect the Workplace

Recognizing changes in behavior that signal problems, topics include:

  • The cost of not taking action on employee problems

  • Assisting the victims of domestic violence to prevent violence spill over

  • Spotting a problem drinker

  • Substance abuse problems

  • Physical problems and the impact of Americans with Disabilities Act (ADA)

  • Ways managers deny and/or cover-up their employees' problems

  • Referring an employee for psychological services

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Enhancing Management Professionalism    

The training includes:

  • Testing management effectiveness

  • Planning

  • Assigning and scheduling for effective management

  • Humanizing the management approach for optimum results

  • Developing psychological fitness

  • Showing emotions in appropriate ways

  • Barriers to effective managerial interventions

  • Getting help when needed

  • Improving excellence of subordinates in achieving organizational goals

               

Performance Appraisals, Counseling, Discipline and Terminations

Elements of this workshop include:

  • Interviewing to get the best employees

  • Steps for making performance appraisals easier

  • Appraisals that yield results

  • Discovering causes of poor performance

  • Handling grievances

  • Performance coaching

  • Giving and receiving criticism

  • Legal issues when disciplining

  • Softening the blows of employee terminations

  • Firing without getting burned in the process

                                   

Enhancing Communication and Interpersonal Skills

Effective communication, a key in every organization, topics include:

  • The fine art of listening

  • Barriers to listening

  • Strategies for improving listening skills

  • Active listening

  • Use of reflection (paraphrasing)

  • Non-verbal communication skills

  • Types of appeals

  • Communication principles

  • Defining a personal communication profile

  • When to use speaking, writing or a combination of both for your communications

  • Communication in a multi-national and multi-cultural company

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Training Strategies that Work        

Improving training skills, included:

  • Critical behaviors of trainers

  • Getting better performance from having informed employees (cross training and changing resisters)

  • Developing a team spirit by training

  • Basics necessary for any training

  • Deadly errors to assume in training (that the task is easy, etc.)

  • Developing better managerial training skills

                       

Time Management and Conquering Procrastination

This productivity improvement workshop includes:

  • Defining time management

  • The difference between habit and inertia

  • Changing Unproductive habits

  • Overcoming the three main causes of procrastination

  • Analyzing why wasted time is lost time

  • Guidelines for more productive time scheduling

  • Ways managers waste subordinates time

  • Techniques that can "multiply time"

                                  

Keeping Meetings Useful for All Participants

Topics included:

  • How to have effective meetings

  • Making better decisions at meetings

  • Pitfalls of group problem solving and a process to overcome them

  • Discouraging rumors and griping at meeting

  • Managing discussions at meetings

  • Handling problems, plans, and sharing for productive meetings

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Making Better Decisions               

The workshop focuses is on techniques to improve decision-making skills, topics include:

  • Sharing your managerial style with subordinates to increase productive decisions

  • How to minimize risks in decision-making

  • Choosing the best decision making style for your position

  • Standing behind your decisions

  • Defending decisions that come under fire from upper management

The Art of Interviewing    

Improving interviewing skills and avoiding pitfalls, topics include:

  • Interviewing to get the best employees

  • Sharpening interviewing skills

  • Planning for interviews (identifying objectives of the interview, preparing questions that are job related, etc.)

  • The interview process

  • Avoiding legal problems associated with interview (related to age, race, sex, physical disability, etc.)

  • Making the best decision

Positive Delegation                               

Improving delegation skills to achieve greater productivity. Included in this workshop are the following:

  • Using positive delegation to achieve goals

  • Viewing delegation as an essential element of supervision

  • Making the transition from the one doing the work and being a manager responsible for getting it done through others

  • Learning how to delegate tasks you would prefer to do

  • Identifying the types of tasks that should not be delegated

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Motivation            

Production improving motivational skills workshop, topics include:

  • Recognizing and appreciating good work

  • Trust as a prerequisite for motivation

  • How good motivators operate

  • Using emotions appropriately to propel employees towards company goals

  • Ways to compliment employees besides face-to-face interactions

  • How to motivate teams when jobs

Allowing and Developing Creativity in Employees

Stymieing creative employees can be a terrible waste of talent; this workshop includes the following topics:

  • How to keep competent employees challenged

  • Using job enrichment to utilize creativity

  • Keeping an eye open for hidden talents (makes skills available to the company, stimulates extra effort, etc.)

  • Thirty-five ways manager kill good ideas and how to counteract this destructive tendency

  • Ways to support and enhance creativity

Custom Designed Programs                   

Professional Workplace Interaction, Inc., is proud to offer the talents of some of the best-prepared trainers in the United States. They possess backgrounds and expertise that exceed the offerings listed in this brochure. If you are in need of a specific topic that is not listed please let us know. If we do not have such a program we will develop one or assist you in finding a provider that does.

"Taking proactive steps can help reduce your risk"

Professional Workplace Interaction, Inc.
Phone: (858) 484-9112 E-mail:  information@pwiusa.com

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